PrintUI Upload Troubleshooting

If you are having trouble uploading a template, here are some general troubleshooting steps you can take that will resolve simple errors and help identify larger issues. 

Clear out the "Packed Templates" folder under Documents - PrintUI - Templates. This folder should only contain cached packages of previously uploaded documents, not the working documents that were used to design the templates.

 

 

Save a new version of your Template's InDesign Document under a new name using File - Save As. Saving under a new name will ensure that you are creating a new asset on upload.

 

 

In that new INDD, Navigate to File - Package, and create a new package. 

 

 

Close out of your previous templates and open the new INDD in the new package. Upload the template through PrintUI and open it in Media Manager.

 

When following the troubleshooting steps above, if you were unable to package some of the fonts in your document, there is a good chance those fonts have a license that restricts packaging and third-party use. Adobe Typekit and Creative Cloud fonts, for example, will not work in PrintUI for that reason.

Another common error occurs when using an OTF and TTF font within the same typeface. For example, using roboto-medium.ttf and roboto-bold.otf in the same document will not be supported.

 

Avoid using special characters in the filename of your template, even if they are supported in some cases. Here are a few examples:

Periods are a common culprit for upload errors, especially when used towards the end of the filename.

For example: template_document_8.5x11.indd

Different environments will interpret these situations in different ways, mistaking the file for a ".5x11” file instead of a ".indd". It's often easier to try to clean up the naming structure than it would be to find out exactly what's happening.

 

 

With other special characters, a Syntax error in PrintUI will prevent similar issues from occurring at a later point in the upload process. 

The pasteboard is the area around the InDesign document. If you have objects that are too far off the page, PrintUI will not be able to correctly package the document. Check the outside edge of the document, sometimes objects are in hidden layers.

Overset text occurs when a text frame is too small for the type contained in it. Make sure there is no hidden text that extends beyond the text frames, especially when pasting in large amounts of copy.

 

If you have any questions about this integration please contact our support alias: enterprisesolutionssupport@gettyimages.com